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Warranties & Service Agreements |
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Support Agreement Comparisons
| Hardware Coverage |
Support & Grow |
Total Plus |
Assurance Plus |
Prevention Plus |
| Preventive Maintenance |
Yes |
Yes |
Yes |
Yes |
| Emergency Repair Service |
Yes |
Yes |
Discount |
Discount |
| Replacement Parts |
Yes |
Yes |
Discount |
Discount |
| Centrifuge Drives |
Yes |
Yes |
Discount |
Discount |
| U.V. Lamps |
Yes (3/yr.) |
Yes (1/yr.) |
Discount |
Discount |
| Engineering Reliability Upgrades |
Yes |
Yes |
Discount |
Discount |
| Firmware Updates |
Yes |
Yes |
Discount |
Discount |
| Validation Services |
Optional |
Optional |
No |
No |
| Rotor Coverage |
Yes |
Optional |
No |
No |
| Web Based Support |
Yes |
Yes |
Yes |
Yes |
| Privileged Call Center Phone Entitlements |
Yes |
Yes |
Yes |
Yes |
| Additional Systems Coverage |
Support & Grow |
| Operator Training |
Yes* |
| Advanced Operator Training |
| On site applications support |
Software Revision upgrades
or migration packages |
| Accessory/Software Discounts |
| E-Lab Live On-Line Training |
| Integration Services |
* Offered on selected product lines.
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