• Priority scheduling of requests for service.
• Unlimited Emergency Service with no additional charges for on-site labor, travel time, or travel expenses during Beckman Coulter's normal business hours.
• Replacement Parts
  No charge for replacement parts which become marginal or defective due to normal use during agreement period. Beckman Coulter service engineers carry a stock of commonly used parts for timely instrument repairs. All factory-rebuilt parts are decontaminated as an additional safety factor.
• Scheduled Preventative Maintenance Calls (PMCs) increase instrument reliability and performance. Thorough PMC procedures including cleaning, inspecting, adjustments and calibration to published factory specifications. Minor problems are corrected to prevent catastrophic failures that jeopardize valuable samples and lab productivity.
• Engineering Modifications are included and are installed without charge during the preventative maintenance visit. Continuous hardware design modifications enhance instrument performance and reliability. Beckman Coulter's service engineers are informed of these enhancements and will automatically update your instrumentation.
• Comprehensive Coverage provides full service support for your instrument. Budgeting is simplified as service costs are fixed for the duration of the agreement. Order processing is minimized.
• Factory Trained and Certified Service Engineers perform all service repairs. Beckman Coulter personnel are continuously trained on the latest instrument technology, product improvements, software and accessories.
• Service Engineers Located Nationwide to ensure fast and efficient service response. Beckman Coulter service teams are staffed to provide constant service coverage during periods of engineer training, vacation and illness.
• Total System Support is available from Beckman Coulter. Applications assistance, operator training, hotline and field support retraining from one source: Beckman Coulter Field Service.

Additional agreement options are available.

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 * Available for United States and Canada only.