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LAB ACCREDITATION TOOLS
QUICK LINKS
BECKMAN COULTER CORPORATE
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My system ID does not match.
Be sure to update your information from the "validation box" that appears
on the bottom right of the screen following system ID input. Give us your
e-mail address so that we can correct the information in our databases and
confirm those updates with you.
The system ID validation gave me the wrong instrument.
Be sure to update your information from the "validation box" that appears
on the bottom right of the screen following system ID input. Give us your
e-mail address so that we can correct the information in our databases and
confirm those updates with you.
When I click on the troubleshooting aides, nothing happens.
Make sure that you have the correct application to open the troubleshooting
aides files. The movies are in and a .mpg format, and should be playable
with the latest version of Microsoft media player. Documents are available
for viewing and Adobe, and a free reader to view those documents is
available at
http://www.adobe.com/support/downloads/main.html. The
pictures that are used are in a .jpg format, an industry-accepted standard
for image formatting.
What is TSxref# ?
Each troubleshooting tip is assigned a unique cross-reference number. That
number is displayed as a heading for each new tip page and additional
sequentially in the troubleshooting trail. In the event you select to
create a support request from the troubleshooting section of the site, the
last troubleshooting cross-reference number will transfer onto your
request. This will identify for the customer technical support group where
you left off in the troubleshooting process. With this unique feature,
you'll only me to tell us what the problem is one time.
I've got several steps into the troubleshooting and realize I'm going
down the wrong path.
By clicking the second blue button on the upper right portion of the page,
you can select a new troubleshooting flow/topic and start again.
Can I print my troubleshooting tip?
Yes, not only can you print the individual troubleshooting tip by printing
the page; but the print icon at the bottom of any troubleshooting page will
print your entire troubleshooting flow questions and cross-reference
numbers.
After completing the troubleshooting trail corresponding to my symptom,
I still have not resolved my problem.
At the end of each troubleshooting process there are two options available
for you. You may either create a support request by clicking the
appropriate icon at the bottom of the page, are select a new
troubleshooting topic and start the process again. |
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